Return & Refund Policy

Ready-to-wear: a 30-day return request window. Bespoke garments have separate terms below and are not eligible for non-quality returns.

Request a change-of-mind return or size exchange within 30 days of receiving your item. Items must be unused, unworn, unwashed and have original tags attached. Try shoes indoors and retain their box. Bags must be unused; opened or worn socks are excluded from change-of-mind returns.

Costs and eligibility

You pay return postage for a change of mind or an incorrectly selected size. There is no restocking fee and we do not deduct the original free standard shipping charge. Exchanges depend on availability; an eligible refund is available if your replacement is unavailable. Standard shipping of an exchange within the United States is free.

How to return an item

1. Email uschenziyan@gmail.com with your name, order reference, item and reason, and tell us whether you prefer an exchange or refund.
2. Wait for the return instructions and authorized return address. Do not send items to the registered business address without confirmation.
3. Pack securely, include your reference and keep proof of postage. Tracked shipping is recommended.
4. We inspect the item and process approved refunds within 5 business days of receipt and assessment. Your bank may take additional time to display the funds.

Refunds use the original payment method where possible and reflect the amount paid, including allocated discounts. We do not remove discounts from items you keep.

Faulty, damaged or incorrect goods

Contact us promptly with your reference and a description of the issue. Photos can help. We will arrange an appropriate replacement, repair or refund and cover reasonable return costs for confirmed faulty or incorrect goods. The 30-day voluntary return window does not limit rights under applicable law.

You can cancel an unaccepted quote request by emailing its reference. If an accepted order has already shipped, follow the returns process.